Mailbag
Authenticity in security comms isn't about perfect words, but consistent patterns over time. Only communicating when legally required gives stakeholders no baseline for trust. Credibility during incidents is earned through regular communication during normal operations.
Incident Response
The organizations that communicate best during incidents built for it. Pre-established relationships, clear decision authority, and pre-negotiated boundaries. Authentic responses don't happen by accident.
Incident Response
Security communications is more than media relations, but most organizations stop there. Journalists covering your incident are drawing on months of accumulated context including your customer support, executive messaging, and transparency record. All of it counts.
Ethics
Comms professionals need to be in the room before products ship — evaluating algorithmic bias, AI misuse potential, and data practices before they become headlines.
Incident Response
"What could go wrong?" is a defensive posture that caps your influence. The security teams building real political capital ask a different question: what could go right? Reverse engineer that outcome, and incident response stops being damage control and starts being strategy.
Influence
Your organization has a culture and your security program either works with it or against it. Corporate anthropology gives you a framework for mapping that culture, building the right relationships, and crafting narratives that make security feel essential.
Incident Response
Why do decision frameworks outperform templates for managing security incident communications? Because they empower internal stakeholders with the right expertise to make critical communication decisions under pressure.
Incident Response
Effective incident response requires proactive communication assets built in advance. Here are 5 foundational elements to streamline communications, enable nimble responses, and demonstrate your security team's ability to overcome complex challenges.
Incident Response
The Discernible Experience runs realistic communication simulations where security professionals from different organizations practice together. Same scenario, different perspectives — that's the point. You'll face challenges internal training never surfaces.
Guest Post
Q&A with DEF CON founder and CEO Jeff Moss on the value of security communications.
Case Study
Discernible was brought in by Twilio’s CISO to design a creative and easily deployable solution to entice people from across the security organization to speak, blog, and generally share the good work the teams were doing and engage more deeply with their cohort outside the company.
Guest Post
Jessica Walters is Senior Security & IT Program Manager at Tessian, and former Chief of Staff to the CISO of Cisco’s Security Business Group. In this Q&A, she shares her perspective on how to use security communications proactively in building an effective security team.